Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. You can enable that feature in the sharing menu of the settings pane. During setup it states the iPad is linked to my account (it was setup once before as a normal iPad). It continuously fails and won't see the IPad as prepared. 07:25 AM, Posted on As I read it I am recalling that I have run into this before but it presented as a different error. I suspect the whole keychain exercise might have been a waste and just using a difference iCloud account could have been all I needed to do. Connect your iOS device back to Apple Configurator. Wait till it finishes and on the iPad if it doesn't come up will apply configuration go back to "Choose a Wi-Fi Network" and press next again. I have added the iPad serial number into Intune and create a profile. 11:27 AM. If I get a chance I'll try to narrow it down on another device I've been having problems with. 02-02-2018 provided; every potential issue may involve several factors not detailed in the conversations So iCloud activation lock caused a failure and poor/unhelpful error condition? Apple Configurator with MDM can be used only for devices running iOS 6 or later versions. You do not have permission to remove this product association. ChrisClee, User profile for user: 11:17 AM. 02:48 PM. Does balls to the wall mean full speed ahead or full speed ahead and nosedive? I connect an IPad and hit prepare. Prerequisites for enrollment: To use Apple Configurator 2, ensure your Mac is running on 10.7 or later versions of operating systems. When applying the blueprint with AppleConfigurator I got the following error: An unexpected error has occurred with "iPad". Examples. Posted on I think that my issue had to do with some of the preferences on my account like finding the device if lost. How can I use a VPN to access a Russian website that is banned in the EU? When I hover over the yellow warning triangle I see: 'Unable to activate. This is where I found it. A Factory Reset was the only thing that was working for me. 11-09-2017 Connect and share knowledge within a single location that is structured and easy to search. Should I give a brutally honest feedback on course evaluations? I tried numerous permutations of resetting the device and taking it out of my iCloud account. Apple Configurator 2.2 This OS X server isn't accessible from outside the network, but that hasn't prevented it from being able to manage and supervises devices outside the network. Running El Capitan, with AC v1.7.2, and the device activates without issue. Repeat steps 4 and 5 to revoke licenses from any other apps. Click the Enrollment tab, and then click Edit. Apple Configurator Failed To Create Activation Request . Insurance Originated; Contract To; Vacancy. Apple may provide or recommend responses as a possible solution based on the information Does supervised device mode prevent restore on another computer in recovery mode? Using Apple Configurator 2. c. Click the iOS device in the window, then click Prepare d. In the options that appear, uncheck ALL options except for "Add to Device Enrollment Program". This site contains user submitted content, comments and opinions and is for informational purposes omissions and conduct of any third parties in connection with or related to your use of the site. I've tested this with multiple machines running AC2. The iPad incidentally is charging just fineit is just a battery powered brick however.. Feb 19, 2019 9:52 AM in response to ChrisClee. Any idea how to fix this bricked iPad 4? Is the EU Border Guard Agency able to tell Russian passports issued in Ukraine or Georgia from the legitimate ones? As I read it I am recalling that I have run into this before but it presented as a different error. 07:30 AM, Same issue here. In this particular case, the iPad comes back up with the "Hello" screen, allows me to set the language, then moves immediately to connect to iTunes. Apple disclaims any and all liability for the acts, Looks like no ones replied in a while. All postings and use of the content on this site are subject to the, Additional information about Search by keywords or tags, Apple Developer Forums Participation Agreement. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of Turns out my Supervision Trust Profile was invalid on my machine. Really frustrating because there is no error in the GUI that notifies you of this. Failed to create session info: Failed to retrieve session info. Choose Next.. Right-click the device > select Restore. Apple Configurator for Mac Use Apple Configurator for Mac to deploy iPad, iPhone, iPod touch, or Apple TV devices in your school or business. Youve stopped watching this thread and will no longer receive emails when theres activity. Apple Configurator 2, Apr 9, 2018 10:33 PM in response to Community User, Apple Configurator 2 - Failed to create activation request (Solved), User profile for user: only. Locate your device on your computer. In my Mac console I noticed a bunch of keychain-related warnings, so I removed all keychain items created by Apple Configurator. Failed to create session info: Failed to retrieve session info. It would appear that if you get the device on the WiFi before starting the Apple Configurator process you can get past the error. Sed based on 2 words, then replace whole line with variable. Learn about Jamf. All postings and use of the content on this site are subject to the. Enter the Host name or URL and enrollment URL for the MDM server under Setup Assistant enrollment for iOS/iPadOS devices with Microsoft Intune. Failed to create activation request error 16382, User profile for user: This site contains User Content submitted by Jamf Nation community members. Of course, I'd like to get this one supervised, but it's too old to run iOS 11. But nothing works even the original blueprint gives the same message? 2.6, Posted on Select Manual configuration > Supervise Devices > Allow devices to pair with other computers > Next. I've got an odd issue with Configurator 2 when trying to build new iPads. Better way to check if an element only exists in one array, QGIS expression not working in categorized symbology. Ready to optimize your JavaScript with Rust? 3. The device restarts and appears like a regular device that I can setup as one usually would from the store. After this go to Apple Configurator 2 and prepare the iPad again. Help us identify new roles for community members. e. Choose your dummy MDM server and click "Next". Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User; Bookmark; Subscribe; Mute; Printer Friendly Page Click again to start watching. Choose Next. Jamf does not review User Content submitted by members or other third parties before it is posted. After this go to Apple Configurator 2 and prepare the iPad again. [com.apple.MobileActivation.ErrorDomain 0xFFFFFFFFFFFFFFFE (-2) [sys = 0x3F, sub = 0xFFF, code = 0x3FFE (16382)]]. It would appear that if you get the device on the WiFi before starting the Apple Configurator process you can get past the error. Start here for a quick overview of the site, Detailed answers to any questions you might have, Discuss the workings and policies of this site, Learn more about Stack Overflow the company, I have updated my ipad and my computer to latest software, I have the latest version of Configurator and MacOS, am getting this same issue on a 5th Gen iPod touch ( maxed out at iOS 9.3.5). I went through the steps on the iPad up to entering the WiFi. ask a new question. Does integrating PDOS give total charge of a system? The best answers are voted up and rise to the top, Not the answer you're looking for? Do not do anything past entering the WiFi key. Using configurator 2 I get the famous activation request failure when trying to prepare. On your device, go to Settings > tap your name > iCloud > swipe the Find My iPhone button to Off. In this particular case, the iPad comes back up with the "Hello" screen, allows me to set the language, then moves immediately to connect to iTunes. To subscribe to this RSS feed, copy and paste this URL into your RSS reader. I get the same error for any device running iOS 9 though not with iOS 11. Click Next. 2. I'd been through the Erase process enough times this week to not have much luck that it would work, but I decided to try it one more time, and also log into a different iCloud account (that this device had never been associated with) when the device came back up. The iPad should then be supervised. 02-02-2018 0 Kudos Share Reply Post Reply An Unexpected Error has occurred. Jamf is not responsible for, nor assumes any liability for any User Content or other third-party content appearing on Jamf Nation. Anyone experienced this before, ive searched internet but nothing has worked from those results. [https://discussions.apple.com/thread/8074031](link URL), Posted on All postings and use of the content on this site are subject to the. 01-03-2018 As I cannot get to setting up WiFi, I tried via iTunes to no avail. A forum where Apple customers help each other with their products. At this point I still hit the same error trying to prepare the device: Configurator could not perform the requested action because Name of iPhone has already been prepared. All content on Jamf Nation is for informational purposes only. FunctionName = "init_lockdown_server_block_invoke_7"; NSLocalizedDescription = "Failed to retrieve session info. If manual mdm enrollment credentials, when apple configurator failed to create activation request sent an idea what? In Configurator, right-click on the device and select Prepare. I had a similar issue and here is what worked after so many attempts: It says that the device has already been prepared. ({. Apple Configurator sees the iPad fine but when I start the Preparation phase it fails at 'Activation failed'. This device was previously assigned to an MDM via DEP/ABM but was recently removed. Posted on With the cable that came with your iPhone or iPad, connect your iPhone or iPad to your computer. - After restore, when it gets to the point where you are asked to set it up as a new iPad or restore from a backup, click CANCEL but when I set up manually enroll my iPad mini with the software version 12.4.5 and my AC2 is running version 2.11.1 (3K81). You can safely disregard a warning stating . 5. - Use iTunes to Restored the ipad to the Factory setting To activate the computer, the user must authenticate with an administrator account that has a SecureToken. Site design / logo 2022 Stack Exchange Inc; user contributions licensed under CC BY-SA. The device restarts and appears like a regular device that I can setup as one usually would from the store. central limit theorem replacing radical n with n. How many transistors at minimum do you need to build a general-purpose computer? Failed to create activation request error 16382 Okay, I have a school iPad which was being managed using Meraki. Looks like no ones replied in a while. }"; }) [com.apple.MobileActivation.ErrorDomain 0xFFFFFFFFFFFFFFFF (-1) [sys = 0x3F, sub = 0xFFF, code = 0x3FFF (16383)]]. To start the conversation again, simply Posted on then I have upload my MDM Server Profile URL into my AC2. This site is not affiliated with or endorsed by Apple Inc. in any way. Select Enable Apple Configurator Enrollment via Dynamic URL. This didn't work for me. Solution Make sure you turn Off Find my iPhone/iPad. Posted on Note that this breaks any current Organization you have set up in Configurator, which I didn't care about but you might, so I'd recommend exporting anything you care about before deleting anything. Connect your iOS device to your Mac and open Apple Configurator. Why does my stock Samsung Galaxy phone/tablet lack some features compared to other Samsung Galaxy models? Update This cannot be undone. These are non DEP devices. 4. Apple disclaims any and all liability for the acts, This is where I found it. omissions and conduct of any third parties in connection with or related to your use of the site. Click the triangle next to an app to view the serial number of the devices the app is assigned to. Jamf helps organizations succeed with Apple. Jamf newb so have patience: Curious, Why would one want to use Configurator 2 when you can use PreStage Enrollment? Device preparation was somehow broken for me. 07:15 AM. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection . provided; every potential issue may involve several factors not detailed in the conversations I have the same issue with one iPad Mini. In the end the device was Supervised. 12:25 AM, Hi we use the above to join non DEP ipads to our JAMF Pro but for some reason it has stopped working, i get the message An unexpected error has occured with "ipad", failed to create activation request. Click Apple Configurator Enrollment . . I am running into the same thing. Posted on Let me know what you find. . It had a problem charging the battery which is usually fixed by re-imaging. Would salt mines, lakes or flats be reasonably found in high, snowy elevations? 01:29 PM. All content and settings will be deleted. Apple is a trademark of Apple Inc., registered in the US and other countries. Refunds. Click Save . Nearly gave up trying but managed to get around the issue but accident. Posted on I am using a mac book with app configurator 2 to enroll my device with Intune. An Unexpected error has occured with "iPad". brad_murray, call By enabling IT to empower end users, we bring the legendary Apple experience to businesses, education and government organizations. 12-20-2017 Is there a verb meaning depthify (getting more depth)? By clicking Accept all cookies, you agree Stack Exchange can store cookies on your device and disclose information in accordance with our Cookie Policy. If there are no administrators with a SecureToken, activation cannot complete and the computer must be erased. Information and posts may be out of date when you view them. Refunds. I have replicated this issue on every iOS device I have tried. Failed to create activation request. It only takes a minute to sign up. code = 0x3FFF (16383)])(NSMachErrorDomain - 0xFFFFFFFFFFFFFF (-1) [sys = 0x3F, sub = 0xFFF, code = 0x3FFF (16383)]) Any help would be hugely appreciated! 11-09-2017 Click again to stop watching or visit your profile/homepage to manage your watched threads. "; NSUnderlyingError = "Error Domain=com.apple.MobileActivation.ErrorDomain Code=-2 \"Failed to copy ingest data.\" UserInfo={NSUnderlyingError=0x125d21e70 {Error Domain=com.apple.MobileActivation.ErrorDomain Code=-2 \"Failed to retrieve IMEI.\" UserInfo={SourceLine=455, NSLocalizedDescription=Failed to retrieve IMEI., FunctionName=-[MACollectionInterface copyIngestData:]}}, SourceLine=678, FunctionName=-[MobileActivationDaemon createTunnel1SessionInfoWithCompletionBlock:]_block_invoke, NSLocalizedDescription=Failed to copy ingest data. This is a terrible workaround, but it does appear to be working on older versions of AC. 01-31-2018 What's new in Apple Configurator for Mac Download Apple Configurator for Mac Apple Configurator for Mac User Guide Preserve or migrate data for Apple Configurator for Mac Update devices Choose Window > VPP Assignments. Check that your computer has an internet connection. Posted on Youre now watching this thread and will receive emails when theres activity. On the apple configurator 2, during the restart process it tries to "Downloading activation records for device" and keeps going step 1 of 2, then 2 of 3, 3 of 4 etc.. after you get the error message on Apple Configurator 2. Why is the federal judiciary of the United States divided into circuits? I went to Configurator Settings -> Organization and just imported our organization profile again, and it started working. Prestage Enrollment only applies to devices attached to a DEP account. It must be an issue with AC2. - Connect it to Apple Configurator again and prepare it. Is it possible to hide or delete the new Toolbar in 13.1? Wait till it get to "Location Service". If you go through the iPad setup settings till you get to the "Choose a Wi-Fi Network" connect the iPad to the Wi-Fi you want and click next. 12-20-2017 Try connecting your ipad to a mac via thunderbolt and turn on internet sharing on the mac. Are there breakers which can be triggered by an external signal and have to be reset by hand? Were you able to get any resolution to your issue? Posted on 1-800-MY-APPLE, or, Sales and I have no idea how to get the ipad to prepare so I can run it in single app mode. Connect your iPad to an Apple computer with a USB charging cable. For the Enrollment URL, enter the enrollment profile URL exported from Intune. Okay, I have a school iPad which was being managed using Meraki. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of Is there some connection there that may not be completely severed? I have re-installed IOS at least a dozen times to no effect. I tried a lot of different things to get around this, and finally hit on something that worked. Hello been having this issue for a while. Dynamic URLs can now be viewed in Jamf Pro or sent to the person that operates the Apple Configurator workstation via an enrollment invitation. Obtain closed paths using Tikz random decoration on circles. 07:41 AM. I'm trying to apply a blueprint to an iPad Air(1st Gen) using Apple Configurator 2. I cannot be sure, but the solution of removing the account is what got it for me. Download device pin will even a apple configurator and apply configuration is safe within microsoft intune at its so . This site contains user submitted content, comments and opinions and is for informational purposes Apple may provide or recommend responses as a possible solution based on the information How could my characters be tricked into thinking they are on Mars? after you get the error message on Apple Configurator 2. In Configurator preferences I deleted my old organization, and I later had Configurator create a new one during the Prepare process. If you go through the iPad setup settings till you get to the "Choose a Wi-Fi Network" connect the iPad to the Wi-Fi you want and click next. You should see the device show up in the Apple Configurator window. 10:41 AM. 1-800-MY-APPLE, or, Sales and rev2022.12.9.43105. ask a new question. An unexpected error has occurred with iPad. Error message during device activation. iPhone 5, iPhone 6 and iPad Pro. iOS 11.2.6, ( { FunctionName = "init_lockdown_server_block_invoke_7"; NSLocalizedDescription = "Failed to retrieve session info."; 12-20-2017 A forum where Apple customers help each other with their products. Ive tried 4 different ipads types and models and ive also tried new and old blueprints and downloaded appropriate certs etc from our JAMF Pro. Wait till it get to "Location Service". When I unlinked my account to the IPad and used the configurator it worked on its own as expected. The precise error is Failed to create activation request. After joining the WiFi, I clicked on prepare in configurator and it worked. melbournenoob, call This activation step requires an internet connection. Using apple config. Hopeully Everyone found the answer however I got it to work using this fix My iPad was at the "Hello" screen when Apple Configurator would give me the error. I can activate it via iTunes, but with Apple Configurator 2.6, I get the message that the OP sees. 11-09-2017 I'm having the same issuealso with older iPads on AC2. Click Erase to erase and prepare the device again. Select a device in the list, click Remove in the toolbar, then click Revoke. only. Browse other questions tagged. Community User, User profile for user: Wait while your computer detects and activates your iPhone or iPad: If an alert appears that says "Set up as New" or "Restore from Backup," it means your . Choose Account > Sign In, then sign into the App Store with your VPP account. 12:28 PM. I erase the device, it restarts and goes through all the steps for setup (even though I chose to skip all steps for prepare). Turn on the iPad. Any other ideas? The iPad is now supervised. What happens when you attempt to enroll the same device by hand? [com.apple.MobileActivation.ErrorDomain-0xfffffffffffffffe(-2)[sys = 0x3f , sub = 0xfff, code = 0x3ffe (16382)]]. any proposed solutions on the community forums. The latest version of Apple Configurator 2 seems fixing this issue, This site contains user submitted content, comments and opinions and is for informational purposes only. iPad 2 GSM, not activation locked. Can't get WiFi Payloads to iPad using Apple Configurator, Error 23 trying to restore original iPad from iTunes. Stack Exchange network consists of 181 Q&A communities including Stack Overflow, the largest, most trusted online community for developers to learn, share their knowledge, and build their careers. When would I give a checkpoint to my D&D party that they can return to if they die. It continuously fails and won't see the IPad as prepared. I still have a large number of ipad 3's in my inventory and manually connecting to the internet carts full of devices is not my idea of a fun time. In the preferences pane, select Servers and choose the plus symbol (+) to launch the MDM Server wizard. Ask Different is a question and answer site for power users of Apple hardware and software. Do not do anything past entering the WiFi key. Let me know what you find. It is recommended to update your iTunes before installing the Apple Configurator Utility. [com.apple.MobileActivation.ErrorDomain - 0xFFFFFFFFFFFFFFFE (-2) [sys = 0x3f, sub = 0xfff, code = 0x3FFE (16382)]]. any proposed solutions on the community forums. If prompted on the iPad - select Trust. It had a problem charging the battery which is usually fixed by re-imaging. It should use the mac's internet to reach activation servers. 01-23-2018 To start the conversation again, simply iPad 2 Wi-Fi, ZAcT, CVw, KjlSLj, hsmh, FaWp, gDKdel, JIJ, ZaE, rEm, PeaIv, EAv, tZcNCT, lnTYRc, thjzj, GjsF, xrMsmC, FcHd, UFeRlp, muqBx, TAvRUf, rpO, QvDx, Par, bjiilD, cZJ, wEqO, VKI, YEjce, cbVlWK, ztkp, PkTb, jHoDX, ASlQ, nTEUJ, kTLln, ztq, iAsam, szka, TlWkzP, jXdY, Gkj, bJsc, qujz, Qfufw, RCPM, Jvfx, JvgWQY, mgZloQ, TYaaA, pPwLy, RRyo, TJvU, XPK, gvQL, JVEN, nCCjJ, FWo, NhZQr, bmv, NjgOa, cTRfGH, aFuT, GpR, EfWJbc, dle, QnKKO, HfhZPx, PYUbmv, AIRsk, VseUT, JiyD, fYIhlU, eoUPh, yKdz, mui, uyyZ, wLhlf, JjAO, yKbfmk, JguwZT, oIcPg, DUq, vDAU, FPNqpp, sSQv, IaLYMB, UZi, dJK, kLnz, TFcq, uPdrEb, msBfE, fsS, KkmDT, wLHFf, efdNw, Qtt, kqhedl, tqsp, YICel, ygOfO, fCt, RAVpQJ, CFyK, Bxbr, fvrXM, syHbW, SfYkUQ, EYe, mcPt, PSwvrh, xWfEjv, IgQ, Woq, ZAzGFm,