I get 30 seconds of the spinning wheel, then the error message, An error occurred loading this content. Every time, same error on both iPhone X and ATV 4. My plex got BONEd. Perform a metadata update for the affected partition. New year, new stats. Once I get home I can see if local lan streaming will work, since I have 300 mbps WiFi speeds to the 4K ATV. How to Fix Right Click Not Working on Windows? In my free time, I enjoy getting involved in community projects. MrMC supports it so I assumed that Infuse could to by using the same APIs. This server is not powerful enough to convert video. Click the drop-down menu to the right of your account name. Settings.cfg: Now all I need is Atmos/dts:X support and Im one happy clam. Some movies are on Top-level of the movies folder are possible to watch. In these cases, it's often caused by a firewall, proxy, or router feature. Streaming HD videos on Apple TV requires a strong internet connection, i.e., 8 Mbit/s or faster. Then restart. Your video might stop loading and show an error, or it might not play at all. Press question mark to learn the rest of the keyboard shortcuts. The local IP address of the device that the Plex media server (PMS) is installed on: 192.168..200 The PlexConnect version number. Detach your Apple TV by simply pulling out the HDMI cable as well as the power cord. I requested that feature but it didnt made it in the current version, so its not supported at the moment. While googling I found interesting opinions from smart people, one of these being a guy pointing the finger at the library size as the main problem of "Indexing failed" issue. Follow below simple steps to solve the content loading issue. Select the action icon. Restart the Apple TV by removing ALL the cables for 30 seconds. Then restart the Plex service. Look for a tv series that has many episodes (for example The Big Bang Theory) and has a relatively big size. Then select Manage Server. Here is a detailed guide using TunesKit iOS System Recovery. Why is the Content Unavailable? To begin with, connect your Apple TV to a computer with a corresponding data cable. For Instance, if you were using Netflix, try watching videos on Hulu or Apple TV+. 'There Was an Unexpected Error Loading this Library' in Plex Media Player As it turns out, there are several different causes that might end up triggering this particular error code: Unoptimized Plex database - One of the most common causes that will spawn this particular issue is an unoptimized database that is pointing to faulty resources. If you only had one "Tv Series" library on plex it's time to create a new one (maybe call it in this example "The Big Bang Theory"). Infuse Pro 5 v5.7 on iPhone X on iOS 11.3 I am social media savvy and have experience managing different social media platforms. Check if the Plex library error persists. I am an avid reader and a coffeeholic. Try to load the problematic libraries again. Gravity for example. Some users have reported that they noticed that this problem was caused by a user account information conflict. Dynamic Disk Whats the Difference. Delete information about other accounts. I will look into Eigis assertion as well re: sub folders. In the confirmation dialog box that appears, click Optimize. Check AirPlay is turned on on the Apple TV (turn it off and on if it already is) Check that both devices are on the same network (Settings Wifi, on the mobile device and Settings General Network, on the Apple TV). Confirm your choice. I was running an older .9xxxxxx plex server version and had to upgrade for it to work. Wait until the whole process is complete. Fix: An Error Occurred Loading This Content on Apple TV. So, you can try re-logging in to your iCloud account to check if it works. Downloaded 22.06.2015, standard setup. You need to do the following: Metadata issues can also cause various Plex problems, including library errors. I may have to make an optimized library or just watch my digital library via iTunes/Vudu/MoviesAnywhere when away from home. Go out of Plex and back to Infuse and now Infuse works again. This is truly a bummer for 2 reasons: 1) I was not going to transcode my movie library so I could keep full Blu-ray video quality, and 2) I have Cox Gigablast but I cant stream ONE movie in Blu-ray quality (940 Mbps down, 36 Mbps up)!!! Same problem for me, I have mine set to secure preferred, not required, I also checked server IPv6 support just in case that might be the issue. Go to the left pane menu. 10 Ways to Fix a Chromecast That Keeps Buffering, Apple Pencil Not Connecting? In the elevated Command Prompt, type the following commands in order and hit Enter after typing each one. So, malicious data that are causing the issue will be cleared too. So, you cancheck system statuspage. Anchorman: 39 Mbps, 43.8 Mbps. Launch Plex and sign in. Or repeat the action that initially caused the error. The process may take some time. Follow the given steps to update your Apple TV: Sometimes there might be an issue with your account. Installing the server software on a PC or NAS can turn your home or office into a connected hub that can stream all kinds of media. The First Semi-Annual Web Caching Cache-off. If the images are present on the metadata resource site, then the most common reason you'd see this is if something on either your computer or network is blocking the connection to retrieve the images. My Cousin Vinny: 21.1 Mbps, SBI 38.4 Mbps Registering the urlmon.dll file. Select the action icon. or "have you tried reinstall infuse". Instead of error trying to connect, I get this error: An error occurred loading this content., Server: If you only had one "Tv Series" library on plex it's time to create a new one (maybe call it in this example "The Big Bang Theory"). If you're getting this error on an Android device, go to Settings and select Quality settings. I bet its your problem. Infuse's powerful, super-efficient playback engine supports just about every video file ever created including: MKV, MP4, AVI, ISO, DVD, BDMV, and many, many others. It will fix unknown glitches that are causing error-loading videos. Then right-click on the Plex Media Server.exe file and select Run as administrator. You might have set it up from the parental controls on your Apple TV. Does your Apple TV displayan error occurred loading this contentmessage while streaming videos on Apple TV? You could easily optimize the database of the Plex service right from the site itself. Check to see if you can fix the Plex error: an unexpected error occurred while loading this library. More technically, the Server was unable to find the expected filename at the expected filepath. Next, select Optimize Database. In either case, the server is logged into one account and the web application is logged into a different account. There will be an error loading the content if youve reached limitations. Similarly, if you have enabled content restriction, it can lead to this error. But it wont play any movies. Hit Enter after each one. thought I'd share my guitar lesson library, Yay - They are here! Then follow this path: HKEY_CURRENT_USER \ Software \ Plex, Inc. \ Plex Media Server. How to Backup Data on an Amazon Fire Tablet? Before proceeding with the fixes, you can try restarting the streaming app on your Apple TV. Restart your connection to the server. For questions and comments about the Plex Media Server. Cloud Install Versus Local Reinstall Windows: Which is Better? Check if this method worked. So, you can try restarting the Apple TV and see if it works. Infuse Pro 5 v5.7 on Apple TV 4 (non-4K) on iOS 11.3 Server version: 3.0.6060.0 AppleTV 4 with latest Emby client Now the strange thing happens, a lot of my movies play flawlessly with Emby, but some do not. Visit the Plex TV website and log in with your credentials. In such case, try connecting your Apple TV to Wi-Fi with 802.11ac. I love the seasonal collections :D, Press J to jump to the feed. Playback Error. Moreover, this fix will also solve the HDMI handshake issues. If your browser has Adblock Plus or uBlocks plugins installed (Chrome or Firefox), it may conflict with the Plex server that you host locally. If you chose the default directory, Plex will be in: C: \ Program Files (x86) \ Plex \ Plex Media Server. Several affected users have confirmed that the An unexpected error occurred while loading this library error will no longer occur after deactivating the Adblock Plus or uBlock plugin. Here's a quick guide on re-registering the urlmon.dll file: Press Windows key + R to open up a Run dialog box. #5. Raised already ticket https://support.firecore.com/hc/requests/102797 Wait until the whole process is complete. Were planning to add some smart transcoding options in an upcoming version that will allow for some more flexible remote streaming capabilities, so stay tuned. Ill look into this possibility. Privacy, Fix "An unexpected error is keeping you from copying the, Bitwarden: An Unexpected Error Has Occurred, Chromebook: An Unexpected Error Has Occurred, Plex: An Error Occurred While Attempting to Play Video, TikTok: How to Fix Videos Not Loading Error, Fix: Error Loading Media in Facebook Messenger. If you are still using an outdated software version of Apple TV, you might face an error loading the content. defaults delete com.plexapp.plexmediaserver PlexOnlineUsername. If you are overusing your Apple TV without letting it rest, it will cause system freezing issues. After downloading, check to see if the Plex: Unforeseen error in loading this library has been corrected. You can also try playing the other videos on a different app. Hardware: 2017 iMac quad-core i7 4.2 GHz 20GB RAM 512GB SSD 12 TB RAID 5 Go to Plex. I see after all these years, were still on the bleeding - unsupported - edge (no Atmos / dts:X until who knows when?). It will clear the excessive RAM usage and enhance the system performance, and your video should work. OS: macOS 10.13.4 (latest High Sierra) Fix 1: Optimize Plex Database While this fix might sound too difficult to execute on paper, but Plex seems to have done a pretty decent job in this regard. To disable adblock extensions in Chrome, type chrome: // extensions / in the navigation bar and press Enter to open the Extensions tab. no thats definitely not the issue. Try to move that tv series away from your plex server (you hide it to another folder Plex doesn't scan) and see if Infuse still gives you problems with "Indexing failed". This problem is reported to occur mostly on Windows computers. Make sure your plex server is updated to the latest version, Are you trying to connect to a Plex Cloud server by any chance? This can happen if the Internet connection on your Apple TV is lagging. Hi James, If you're prompted by the UAC (User Account Control prompt), click Yes. Any help would be greatly appreciated! Navigate to the folder where you installed Plex on your computer. Naming a file properly ensures it matches with content on your Plex library. How to Fix "An Error Occurred Loading This Content" on Apple TV Before proceeding with the fixes, you can try restarting the streaming app on your Apple TV. This would give me a backup of my library, but it would also double my storage costs. Actually, I realized I dont have the same error at all as the OP. In this case, you must have the necessary administrator rights before you can access the service. Then, try playing the video. If it works, youll know that there is an issue with the streaming app. Restarting your device is the go-to solution for any usual errors. Try These Fixes, Basic Vs. How to Fix Video Playing Errors on Plex Play Smaller Videos First of all, make sure to update your Plex Media Server and app to the latest releases. However, if it does not work, you can follow the fixes mentioned below. Some users have reported that they noticed that this problem was caused by a user account information conflict. The Plex Media Server is smart software that makes playing Movies, TV Shows and other media on your computer simple. I enabled SMB and made movie folder shared, and Infuse just showed "error" everytime I input my username and password. You can exit the app and open it again after a few seconds. So, try removing the restriction to see if it works. Then select Menu Server from the menu that appears, then select Optimize Database.. Once you found the guilty tv series all you have to do is to create another library on plex. You can easily optimize the Plex service database right from the site. WAN: Cox DOCSIS 3.1 Gigablast 1 Gbps down / 35 Mbps up, Clients: So, check for software updates and update it with the latest version. Scan your library files to ensure Plex notices the new file. I have the same issue as Davidhan mentioned. Stop. If you try to scan the library with infuse and the "indexing failed" message is gone, than you found the responsible. As I wrote in the ticket, it looks like that movies which are in own Subfolder are nor possible to watch. Step 1. To all the people that lack the motivation to improve Why is Plex saying that Taiwan is a Province of China? document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Type above and press Enter to search. The An unexpected error occurred while loading this library error with the Plex Media Player usually occurs when users try to browse a particular section of the library on the Plex Web. So, streaming such high-quality videos will possibly cause buffering or even an error loading it. Check if the user Plex has permission to the video share. Scan your library files again to affect the . If using Github source then a time and date of download (look at the creation date of the folder) and if you are using any non-standard setup e.g. Delete the previous media file. First, log out of Plex, then follow the steps below. Start a movie in Plex. There might be an internal server error that is causing the issue on Apple TV. When Infuse attempts to play the content in these situations, it asks which version to play. However, there are other factors that can lead to this error. Launch a new. Browse posters for all my libraries. Well, many users have reported that their Apple TV had gone from streaming all to nearly nothing. This should not take more than 10 minutes. Inside, scroll through the list of installed extensions and disable switching between AdBlock and uBlock extensions. And most my movies I bought and collected throughout years are stored in my desktop (Windows 11). If the issue still persists, you can factory reset your Apple TV to solve the issue. Next, enter the commands below to repair your Plex server database. Repeat the action that initially triggered the library error. While this fix seems too complicated to do on paper, Plex seems to have done a pretty decent job in this regard. Create an account to follow your favorite communities and start taking part in conversations. Check to confirm that the new file is added with a "2" on the poster. I think youre on to something. Both settings were already set to your recommendations. Then follow this path: HKEY_CURRENT_USER\Software\Plex, Inc.\Plex Media Server. I have no sub folders inside any of my media folders, but none of my movies are on the top level directory of the volume. In such case, you can decrease the quality of the video. What caused this? Infuse will currently direct play everything, so having an upload limit below the level of the video you are trying to play can cause issues. So, check out the steps given below. So, you might encounter errors loading the content if your internet lags. It gives me the 'An error occurred loading this content' error, and I don't know why :- ( Press Esc to cancel. Ill be replacing my old Mac Mini HTPC soon with a newer model that can run the current versions of Plex Media Server. Cookie Clicker Garden Guide to Unlocking Every Seed, Computer Turns On But Monitor Says No Signal (9 Ways To Fix). And now the countering view, Infuse has: 1)) Much better subtitles, both in the Font used and the Dark Grey color that is available when you watch HDR content. You can find all the instructions you need here: In some cases, the Plex server may not have the necessary administrator rights. I tried older movies like Nacho Libre and My Cousin Vinny which generally have lower bit rates, but no go. We're planning to add some smart transcoding options in an upcoming version that will allow for some more flexible remote streaming capabilities, so stay tuned. So in this example I have the folder called The Big Bang Theory with all the seasons inside and it will be the only source of my newly created library on plex. defaults delete com.plexapp.plexmediaserver PlexOnlineMail. Looks like there are several different issues in this thread. Consequently, due to lack of desired permissions, this error may also occur. Also, make sure to turn automatic updates on to avoid missing out on recent updates. Check to see if this method worked. Deleting the information from the old account should help. I may have to use my home PMS for home LAN playback only, and set up a duplicate of my Plex Media Server off-site where I have 150 Mbps upload speed for remote access. Apple TV introduces performance stability, fixes for identified errors, and new features with new software updates. Theoretically, Nacho Libre should have worked (I have 35 Mbps upload speed at home), but everything else Id tried and quite a few more movies I tested tonight had SBEs above my 35 Mbps rated upload speed. Follow whichever you think is the simplest for you. This should not take more than 10 minutes. Refresh Your Metadata Metadata issues may also cause various Plex problems, including library errors. The source of this new library will only have to be the folder with that tv series. Tour Start here for a quick overview of the site Help Center Detailed answers to any questions you might have Meta Discuss the workings and policies of this site I can access the WHS server from other devices as well, it is only Infuse that shows this behaviour. 2) Infuse has Mini Thumbnails when scrubbing thru video which Plex lacks. This can happen if you used different accounts to access the server at the same time. I got home, Infuse Pro 5.7 works BEAUTIFULLY on my local WLAN with PMS and 4K HEVC MKVs, even supports Direct Play from Plex with subtitles (normally PMS has to burn in subtitles which requires transcoding 4K video, not a mean feat). Once you found the guilty tv series all you have to do is to create another library on plex. Here are all the required instructions: Head over to the Plex TV website and log in with your credentials. Firstly, you can try power cycling Apple TV to troubleshoot temporary glitches. Resetting to the factory will wipe all data. If you are using Tautulli with Plex Help! You can exit the app and open it again after a few seconds. Lets see what happens. For me I couldnt do that because i have A LOT So what i did is to try to trick my infuse 7 to connect to my server via SMB which let it read the files even un plex so after that i removed my server SMB and everything works fine. Then enable the option that allows you to play smaller videos. Step 1 Connect your Apple TV to TunesKit iOS System Recovery. Take care to properly plug cable's one end to the PC's USB port and the other to your Apple TV's USB port. defaults delete com.plexapp.plexmediaserver PlexOnlineHome. Firecore support website was terrible at giving replies, with the most common reply being "have you updated infuse?" Plexify or a fork. I love listening to pop music. If you try to scan the library with infuse and the "indexing failed" message is gone, than you found the responsible. The Apple team will report an update if there is an error along with the resolved status. Restart your connection to the server. Restart the Apple TV (Settings General Restart). Infuse will currently direct play everything, so having an upload limit below the level of the video you are trying to play can cause issues. Then go to the left pane and select the problem library. James, I installed Tautulli and have more detailed information on bit rates. Does Infuse only support the most recent version of Plex Server? THANK YOU FIRECORE!!! Follow the steps given below. Follow these steps to login to your iCloud Account: Generally, Apple TV shows or movies have a high-definition resolution. If youre having trouble with remote streaming, one thing to check would be your upload bandwidth settings in Plex. I read that Blu-rays have high 20s to mid 30s Mbps, so a lot of them should work. defaults delete com.plexapp.plexmediaserver PlexOnlineToken. So, from this article, we will guide you with simple steps on how to fix the issue. Save my name, email, and website in this browser for the next time I comment. Powered by Discourse, best viewed with JavaScript enabled, Plex integration connection fails with an error, https://support.firecore.com/hc/requests/102797, Updated PMS to latest beta above from the previous version, 1.12.2.XXXX, Deleted and reinstalled Infuse Pro 5 on Apple TV 4K, restarted Apple TV 4. And I use iPad Air to try it first, but somehow cannot connect Infuse to Shared File on PC. I have NOT tried: You may see an error along the lines of: Please check that the file exists and the necessary drive is mounted Basically, this means that your Plex Media Server couldn't find the content at the expected location. Add your new file and name it based on Plex guidelines. Try changing plex server network secure setting to preferred (its a Plex Setting, not infuse) or change your devices DNS Server to Google. The error Im encountering may well simply be that my upload speed isnt supporting uncompressed Blu-ray 1080p bitrates. Create your own shares and move the media to them if needed. I'll look into this possibility. Infuse 7 An elegant video player Download on the App Store Free app with optional Pro features Play everything Go beyond iTunes and avoid wasting hours converting or transcoding files. Probably Infuse handles the logon to the server machine differently than Plex, causing this. WAN: 100 Mbps cable modem connection, Both Infuse Pro 5.7 clients do: You restart infuse and add this new plex library to it (it will probably do it automatically) and the problem should be gone. However, please proceed only if you are sure about it. Additionally, you may also want to delete the following two files: Restart your computer. Here you can follow the steps below to repair the Plex database. cd %LOCALAPPDATA%\Plex Media Server\Plug-in Support\Databases, copy com.plexapp.plugins.library.db com.plexapp.plugins.library.db.original, sqlite3 com.plexapp.plugins.library.db DROP index index_title_sort_naturalsort', sqlite3 com.plexapp.plugins.library.db DELETE from, schema_migrations where version=20180501000000, sqlite3 com.plexapp.plugins.library.db PRAGMA integrity_check, sqlite3 com.plexapp.plugins.library.db .dump > dump.sql, sqlite3 com.plexapp.plugins.library.db < dump.sql. Beyond a standard firewall or proxy, you may also run anti-virus . I've been struggling with this problem for months and I couldn't find any solution online. Then go to the left pane, and select the problematic library. If your situation is similar, you can solve the problem by disabling the plugin when using Plex services. Then click on the three dots to open the menu. You can restart your Apple TV using the remote or system settings. Although you can stream Apple TV apps and channels on multiple devices simultaneously, it has limitations. Confirm your choice. Ill try updating. Plex Media Server 1.12.3.4973 (latest beta) The specific issue is when a) a particular TV show episode or movie has multiple files associated in PMS, b) only one file remains on the local storage as the others were deleted, and c) the PMS trash hasn't been emptied it yet. Here they are, with their original bandwidth and their Streaming Brain Estimates: Nacho Libre: 25.5 Mbps, SBE 28.3 Mbps I also put in a support ticket on the evening of the 5.7 release, no response yet. I get also no request on the plex server from infuse in that case. I only have untranscoded Blu-ray rips, and only 35 Mbps upload speed. it's completely selfhosted and support both manual polling and updates via webhooks. The Plex Media Server is an awesome package enjoyed by millions. Plex's white Subtitles are Retina Burning (HDR) bright and the Subtitle font used is extremely old and ugly. This page is community-driven and not run by or affiliated with Plex, Inc. To all those suffering from imposter syndrome because of To all the people on xbox suffering from the archievement To the men whos sex lives have tanked since their wives To the people taking turns on scoring in Rush. I did skip the very latest PMS update because I dont use the DVR features, and the update only mentioned updates to DVR features (Im on 1.12.2.4929). I love my 4K Apple TV, it just simply could not play back 4K HEVC files smoothly with PMP, and while my Samsung TVs Tizen Plex app DOES play 4K movies, the movie posters appear to be in 720p or 1080p, not the glorious 4K that the 4K ATV and my Samsung 82" 4K display are capable of. 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