These notifications will not include the voicemail files.This API requires a full . Home | Control Hub | Control Hub - Voicemail Group. ; Message Storage Choose where messages are . For fax service, a separate, full phone number is required. Webex Calling Support Center. Of course you will have to share the VM pin with any users wishing to access the VM. You can unassign a phone number or extension from a voicemail group. Click. If you don't know your locations voice portal phone number, ask your administrator. In the side panel, under Voicemail Settings, select the arrow next to Voicemail to expand. For more information on voicemail greetings, go here. Max file size is 4.6 MB for approximately 10 mins of playback. You can create a shared voicemail box and inbound fax box to assign to users or call routing features like an auto attendant, call queue, or hunt group. Under Fax Messaging, you can enable or disable this voicemail group to receive fax messages. Click Voicemail Group and then select the voicemail group to edit. From the customer view in https://admin.webex.com/, go to Services, and choose Calling > Features. Don't worry, set your Extended Away Greeting. This system has been a nightmare to try and create realistic workflows around. They provide callers with your company greeting and dialing menu options. Home | Video Library | Calling User Portal - Self Help Video Library | Calling User Portal - Set up your voicemail greetings Calling User Portal - Set Up Your Voicemail Greetings From your phone, you can: Record a personal greeting and change it at any time. The voicemail group feature allows administrators to create a shared voicemail box and inbound fax box to assign to users or services like auto attendance, call queues or hunt groups. The location can't be changed. You can set up message notifications, choose where you want messages stored and customize the mailbox greeting. If so how is it possible? From a phone other than your own: Press * during your outgoing greeting to reach the login prompt. Once configured by the administrator, the user will have a Hoteling option in the Calling User Portal. Maximum voicemail message length per message is 10 minutes. Not an ideal solution. The push-to-talk feature is a user-level feature that is configured by administrators in Control Hub. On the Review page, under each tab, review your new voicemail group settings to make sure everything is correct. To learn more about monitoring, go to this guide. Under Fax Messaging, you can enable or disable this voicemail group to receive fax messages. Yes, Fax Messaging requires a dedicated telephone number. The Business Continuity feature is not currently supported on Call Queue. . . If youre using it for voicemail This API requires a full or user administrator auth token with the spark-admin:people_write scope. I have created an associated mailbox, so I can have the mailbox forward the emails with wav file to the team. Under Voicemail Settings, select the arrow next to Voicemail to expand and to edit the additional voicemail settings. Shared Voicemail/Voicemail groups were released on October 22nd, https://help.webex.com/rdmb0/What's-new-in-Webex-Calling, You'll find them along with the Calling feature configuration in CH. Reset your voicemail PIN. How do I record and upload a greeting for an auto attendant or voicemail? All rights . To learn more about Office Anywhere, go here. Go here to learn how. Start a conversation Cisco Community Webex Webex Community Webex Calling One common voicemail greeting Options 287 Views 15 Helpful 2 Replies One common voicemail greeting ryan_oconnell Participant This doesn't mark the message as read within the voicemail system so I'm assuming that mailbox will eventually fill up and stop taking new messages, correct? You can edit the settings for a previously created voicemail group at any time in Control Hub. Under Language, select the language to apply to the audio announcements. Combined storage limit per voicemail box is approximately 35Mb. Then click Disable and Unassign. Select the user to assign admin privileges to. From any phone, dial the voice portal phone number. Group Webex voicemail can be access from the Webex Voice Portal. If there is a phone number or extension assigned, it is unassigned. Under Language, select the language to apply to the audio announcements. It is required for all users to enter the voicemail passcode to access their voicemail box. However, bandwidth should be considered when setting up the Monitoring feature for users. Devices that are assignable to users are Phones and ATAs. In the Actions column, select Unassign An Auto Attendant can have different open and closed greetings, but there doesn't seem to be a way to automatically forward that onto voicemail. To confirm, click Okay. Under Greetings, choose the message that is played when callers reach this voicemail. To confirm, click Okay. I have configured a calling user which will act as the shared voicemail box. Webex Calling Voicemail - Open and Closed Greetings and Schedules Options 231 Views 20 Helpful 2 Replies Voicemail - Open and Closed Greetings and Schedules TONY SMITH Collaborator Options 03-08-2022 01:34 AM Hi, Is there an option in Webex Calling to have different greetings for open or closed hours, and a schedule to control these? Enter the passcode for the voicemail group. You can then retrieve voice messages via Voicemail. How can multiple users in the department manage the voicemail boxes that end up here? Files must be formatted as a .wav file. Paging functionality is not supported on the mobile app. Simultaneous ring is enabled in the Calling User Portal under Call Settings. For more information on the barge-in feature, go here. With the voicemail group feature, you can set up new message notifications, choose where you want the messages stored, and customize the voicemail box greeting. You can click Back to make any changes, or click Create to apply the settings to your new voicemail group. Webex Calling Person Settings - Configure No Answer Voicemail Greeting for a Person | Webex for Developers Configure No Answer Voicemail Greeting for a Person Configure a person's No Answer Voicemail Greeting by uploading a Waveform Audio File Format, .wav, encoded audio file. Go to Voicemail. For more information on voicemail greetings, go here. From any phone, dial the voice portal phone number. One common voicemail greeting - Cisco Community There is currently an issue with Webex login, we are working to resolve. Welcome to the Webex Community. This will also mark voicemails as opened and allow management to delete etc. I think the whole message is kind of "quick&dirty".. You may use a distributionlist or a wildcard mail address and use that one as receiver. For billing and billing system related issues, go here and please submit a ticket to the Cisco Global TAC. sendBusyCalls object Settings for sending calls to voicemail when the line is busy. You can also set up your voicemail greetings. When enabled, users from one site can call another using the location code plus extension instead of a full telephone number. Customers Also Viewed These Support Documents, https://help.webex.com/en-US/article/mcjd4u/Manage-a-shared-voicemail-and-inbound-fax-box-for-Webex-Calling#Cisco_Task_in_List_GUI.dita_d4951d40-d6c2-42c9-8ead-8c317a20ae13, https://help.webex.com/rdmb0/What's-new-in-Webex-Calling. After the license has been added, go here to learn how to assign the Receptionist Console to the user. A device cannot be shared with a device at another location. Please use Cisco.com login. In the Voice Portal select, option 1, option 1, option 9, option 2, option 3, then enter the extension followed by the pound (#) sign. From the customer admin view in https://admin.webex.com/, go to Services, and choose Calling > Features. Go here to learn more about managing users calling permissions. We still have no ideal solution to this problem. Maximum file size of 2MB (or approximately 4 minutes of playback). Callers hear your Away Greeting after the first ring. Go here to learn how to configure all available settings. From Control Hub, go to the Services tab. greeting enum Go here to learn more. CCITT u-Law or a-Law settings and 8kHz, 8 bit mono attributes. Next, select Advanced Call Settings and then Push to Talk. For more information, as an administrator, go here. You can create a shared voicemail or inbound fax box by creating a new voicemail group in Control Hub. On the Settings page, enter the following information, and then click Next. ; Voicemail Passcode Use this code to access the voicemail group when you are calling. Transfer the call using the *55 feature access code. On the Basics page, enter the following information, and then click Next. While certain features will automatically configure the line keys on the device (monitoring, sharing, line appearances, etc. If the voicemail group service is disabled, the additional settings don't appear. You can create a shared voicemail box and inbound fax box to assign to users or call routing features like an auto attendant, call queue, or hunt group. You can watch this Setting Up Voicemail video from Telephone Services. This can also be restrained based on the line buttons on the phone. Listen to, save, or delete your voicemail messages. number and passcode with these users or groups. If youre using it for voicemail only, a phone number is optional. Go to the Services tab and then select Features in the Calling tile. From your Control Hub Customer Overview page, select the gear icon in the Calling tile, and you will be routed to the Calling Admin Portal. 1) The called extension is not shown, unfortunately. Select the Users tab. number and passcode with these users or groups. What is the limit for the voicemail storage? You are prompted to confirm that you want to unassign this phone number from the voicemail group. Access Voicemail Messages in a Group In Box, add a phone number or extension to the voice portal. From the menu on the right, click Roles and Security. Configure a Person's Busy Voicemail Greeting by uploading a Waveform Audio File Format, `.wav`, encoded audio file.Your request will need to be a `multipart/form-data` request rather than JSON, using the `audio/wav` Content-Type.This API requires a full or user administrator auth token with the `spark-admin:people_write` scope or a user auth token with `spark:people_write` scope can be used by . Youd like to add a voicemail option to an auto attendant or hunt group. Combined storage limit per voicemail box is approximately 35Mb. You can edit the settings for a previously created voicemail group at any time in Control Hub. The way you go about setting up your PIN, depends on your calling service: Unified CM Webex Calling or Calling hosted by a Service Provider To learn more about Business Continuity, go here. You can delete a previously created voicemail group. This will play a greeting for the caller and disables the ability for the caller to leave a message. The voicemail feature transfers callers to voicemail based on your settings. From Control Hub, add the device, assign the phone number and associate the device with a user. For more information about the fax messaging feature, go here. This allows them to sign in as a guest on the phone. From the customer admin view in https://admin.webex.com/, go to Services, and choose Calling > Features. All greetings must be formatted as CCIT u-Law 8.000kHz, 8 bit Mono .WAV with a maximum file size of 2000 KB or about 4 minutes of recording. Webex Calling Person Settings - Configure Busy Voicemail Greeting for a Person | Webex for Developers POST Configure Call Intercept Greeting for a Person GET Read Call Recording Settings for a Person PUT Configure Call Recording Settings for a Person GET Read Caller ID Settings for a Person PUT Configure Caller ID Settings for a Person Webex Contact Center Partner Success Portal. The location can't be changed. Sharing is limited to a location. The maximum number of monitored lines is 50. You can then retrieve voice messages via Voicemail. When prompted, enter the voicemail group phone number or extension. You might use a voicemail group for any of the following scenarios: You need a general purpose voicemail for a department or workgroup. If you are disabling, a pop-up appears asking you to confirm, click Okay. If you are disabling, a pop-up appears asking you to confirm, click, Once you have completed all of your edits to the voicemail group, click, You are prompted to confirm that you want to unassign this phone number from the voicemail group. On the Review page, under each tab, review your new voicemail group settings to make sure everything is correct. You might use a voicemail group for any of the following scenarios: You need a general purpose voicemail for a department or workgroup. Contact Calling HelpDesk for detailed configuration instructions. Under Greetings, choose the message that is played when callers reach this voicemail. You can access the voicemail messages in a voicemail group inbox from any phone. On the Incoming Calls tab, enable the Office Anywhere feature to expand settings. You must use a desktop phone to page callers within your location. To learn more about the Sharing feature go here. Default GreetingPlays a default greeting for incoming calls. Webex video devices (DX-x and Room systems) only apply to Workspaces. ; 4: On the Settings page, enter the following information, and then click Next.. Configure a person's Voicemail SettingsThe voicemail feature transfers callers to voicemail based on your settings. Our mailbox tells users that it is full and I have no idea why it is claiming to be full. Location codes are pre-fixes that are dialed prior to calling another user in your organization. To learn more about Hunt Groups, go here. Select Service Settings and locate the voicemail panel. You cannot program speed dial numbers on a site-wide basis. WebEx Calling Voicemail austin.wolf Beginner Options 04-18-2019 08:18 AM Can users setup personal greetings on WebEx Calling without a Cisco phone? Choose when to send callers to voicemail Choose where to store your voicemail and fax messages Enable voicemail notifications Under Voicemail Settings, select the arrow next to Voicemail to expand and to edit the additional voicemail settings. Group Voicemail Notifications Get Help Introduction Personal Webex voicemail can be accessed through the Webex User Portal, the Webex app, or by calling into the Webex Voice Portal (3028317555). Fax messaging is an inbound-only, fax-to-email feature and does not include outbound faxing. For more information, as a user, go here. Once configured, they can be assigned to Auto Attendants and Call Queues and used to route callers to specific destinations based on the time of the day, day of the week, or on selected holidays. As far as I can tell, there is no way to share a general voicemail account with multiple end-users. From any phone, dial the voice portal phone number. To learn more about sharing, go to the Shared Call Appearance guide. I have this problem too Labels: Webex Teams calling teams vm number. Check the Transfer to '0' to phone number check box, and enter the phone number to which callers are transferred. What is the limit for the voicemail storage? sendAllCalls object Settings for sending all calls to voicemail. Click Voicemail Group and find the voicemail group to delete from the list. Click Unassign to confirm. only, a phone number is optional. For more information about how to manage auto attendants, visit this guide. The Webex Meetings application now prevents participant's voicemail greetings from playing and disrupting your meeting. only, a phone number is optional. Learn more about editing the call forwarding options for a Hunt Group here. Use the toggle to enable or disable this voicemail group service. It doesn't meet the 100 minutes, 100MBs, limit that the voicemail should have. If youve set up the voicemail group for a specific work group or specific users, youll need to share the voicemail group To learn how to configure location codes, go here. You can configure the following: Voicemail forwarding When enabled, the settings allow users to forward a voicemail message to another users' number or extension. You can create a shared voicemail box and inbound fax box to assign to users or call routing features like an auto attendant, call queue, or hunt group. Select Save to save your changes. The Business Continuity feature allows you to choose a phone number (other than your office number) where call can be routed in the event your office phone is not reachable, disconnected, or service is unavailable. Finally, select from the optional Administrator Roles. Language Select the language for the audio announcements. Yes, this can be done by activating the Extended Away greeting. Under Fax Messaging, you can enable or disable this voicemail group to receive fax messages. We see new features added to webex calling all the time but nothing of use. This option may be unavailable if voicemail forwarding is disabled. Copyright 2021, Cisco Systems, Inc. All rights reserved. By using Cisco Webex Services you accept the Terms of Service and Privacy Statement. This function cannot be disabled. Office Anywhere gives you the ability to direct your phone calls to a specific offsite phone number, as well as the ability to call into the Office Anywhere portal to make outbound calls so that calls appear to be originating from your Calling device. Webex Calling Person Settings - Read Voicemail Settings for a Person | Webex for Developers Read Voicemail Settings for a Person Retrieve a person's Voicemail settings. Voicemail greetings are required to be formatted as CCITT u-Law 8,000 kHz, 8 bit mono .WAV file. Go here to learn more about transferring directly to voicemail. When this feature is enabled, your phone will not ring. If youre using it for voicemail Combined storage limit per voicemail box is approximately 35Mb. To learn more about setting up this feature go here. Manage a shared voicemail and inbound fax box for Webex Calling, Small business account management (paid user), add a phone number or extension to the voice portal, Access voicemail messages in a group inbox, Configure your voicemail settings in the calling user portal, Configure and manage voicemail settings for a Webex Calling user. Select Paging Group from the top navigation. To learn more about Alternate Numbers, go here. Select the user you would like to modify and then click Calling. If the voice mailbox is full then the users can delete it after accessing or listening to it. I have created an associated mailbox, so I can have the mailbox forward the emails with wav file to the team. Custom GreetingUpload an audio file, or record a greeting using the recording function. You'll also need to add a phone number or extension to the voice portal, if you haven't done so already. You are prompted to confirm that you want to unassign this phone number from the voicemail group. With the voicemail group feature, you can set up new message notifications, choose where you want the messages stored, and customize the voicemail box greeting. To understand all of the setting options, go here. Log in to your enterprise and then click Users. This is your home to ask questions, share knowledge, and attend live webinars. You can provision the dedicated voicemail user as a Shared Call Appearance (SCA) on each of the users MPP devices. If there is a phone number or extension assigned, it is unassigned. To learn more about Call Queues, go here. How can multiple users in the department manage the voicemail boxes that end up here? In the side panel, under General Settings, you can edit the Phone Number and/or Extension and the Caller ID. Under Change Voicemail Passcode, you can change the passcode for this voicemail group. Go here learn how to configure your Auto Attendant. Go here to learn how to upload your voicemail greeting. You have to delete this voicemail group and recreate it to change the location. Use the toggle to enable or disable this voicemail group service. Webex Calling Person Settings - Configure Call Intercept Greeting for a Person | Webex for Developers Configure Call Intercept Greeting for a Person Configure a person's Call Intercept Greeting by uploading a Waveform Audio File Format, .wav, encoded audio file. You can unassign a phone number or extension from a voicemail group. You can also call into your voicemail number to set up greetings, send voice messages, and more. In this case I only need to do this for one group mailbox, but even so it's not really clear the best way to do this. When a voicemail group is removed, all messages and related data are A voicemail PIN is used to retrieve your voicemail messages. Click Voicemail Group and then select the voicemail group to edit. Reset Voicemail PIN. For fax service, a separate, full phone number is required. Yes, the system is set to block collect calls by default. Retrieve a person's Voicemail settings.The voicemail feature transfers callers to voicemail based on your settings. Voicemail greetings are required to be formatted as CCITT u-Law 8,000 kHz, 8 bit mono .WAV file. However, if service is disrupted to a location with a Call Queue, the calls can be routed to an overflow destination that is off network. View the Voice Portal guide to learn more. Maximum voicemail message length per message is 10 minutes. For more information on Monitoring, go here. Terms of Service | Privacy Statement 2022 Cisco and/or affiliates. If youre using the voicemail group feature for fax service, a phone number is required. From the customer view in https://admin.webex.com, select Calling under Services. Office Anywhere is configured per user in the Calling User Portal. Go here to learn how to set up Business Hours and Holiday Schedules. Under Change Voicemail Passcode, you can change the passcode for this voicemail group. Voicemail is not currently included with the Hunt Group site service. Once any phone continuity issues have been resolved, calls will automatically route back tor your office phone. Go here to learn more about Music on Hold. Then click Disable and Unassign. Maximum voicemail message length per message is 10 minutes. Select the location you would like to modify and then select the new number from the drop-down menu under Main Number. Youd like to send the overflowed incoming calls from a call queue to a shared voicemail box. If anyone knows why I keep getting this "Voicemail Full" messages please let me know. Check the Transfer to '0' to phone number check box, and enter the phone number to which callers are transferred. I need to configure a shared voicemail box using WebEx Calling. From the configuration menu, select Alternate Numbers. You can access the voicemail messages in a voicemail group inbox from any phone. Has anyone configured a shared voicemail workflow that works well? Under Additional Voicemail Settings, you can choose one or both of the following: If you select this option, make sure your voicemail greeting informs callers that pressing '0' will transfer them. Go here to learn more. You have to delete this voicemail group and recreate it to change the location. Check the Email a copy of message check box, and enter the email address to which the recording of all voicemails are sent. Do Not Disturb enables you to send all calls directly to voicemail. Voicemail is enabled or disabled. From the Voicemail tab, you can call someone back, delete the message, or mark as unread. You can then retrieve voice messages via Voicemail. Manage a shared voicemail and inbound fax box for Webex Calling, Small business account management (paid user), add a phone number or extension to the voice portal, Access voicemail messages in a group inbox, Configure your voicemail settings in the calling user portal, Configure and manage voicemail settings for a Webex Calling user. https://help.webex.com/en-US/article/mcjd4u/Manage-a-shared-voicemail-and-inbound-fax-box-for-Webex-Calling#Cisco_Task_in_List_GUI.dita_d4951d40-d6c2-42c9-8ead-8c317a20ae13. Reset a voicemail PIN for a person. I'm currently building out a Webex Calling environment and have come across the same issue. deleted and cant be recovered. Click Voicemail Group > Create voicemail group. User roles are managed in Control Hub. Set up your PIN Depending on the calling service you're set up with, you may require a PIN to access your voice messages or features, such as creating a personalized greeting, sending a message, and more. Click Voicemail Group > Create voicemail group. Test with a user directly on a call, as the shared vm is supported in Webex. You can use any media recording application to record a greeting. Group Paging is configured in Control Hub. If youre using the voicemail group feature for fax service, a phone number is required. In the Actions column, select Unassign On the Basics page, enter the following information, and then click Next. Go here for additional configuration details. Enter the passcode for the voicemail group. These notifications will not include the voicemail files.This API requires a full . With the location code feature, administrators can create a unique, one-to-six-digit code for a single site. Depending on what you're doing, you can use your phone, Webex Settings, and the Webex App to manage your voicemail messages and settings. Click Voicemail Group and select the voicemail group to edit. Find and select the location you would like to edit and then select Voice Portal. Business Continuity is a user-level feature. In the calling user portal, you can manage your voicemail settings, such as when to enable voicemail, message storage settings, and notifications of new voicemail messages. For more information on voicemail greetings, go here. International collect calls are only supported if they are mandatory (Brazil), and are not supported in the EU. Business Hours and Holiday Schedules are configured in the Calling Admin Portal. Users are not getting any sort of number to call to access their voicemail from their phone, only via Teams. Your Extended Away Greeting is activate. Note: For custom greeting, the audio (WAV) file must meet the following requirements: 8 or 16 khz 8 or 16 bit mono u-law, A-law, or PCM Maximum file size of 2MB (or approximately 4 minutes of playback) On the Settings page, enter the following information, and then click Next. I have configured a calling user which will act as the shared voicemail box. You'll also need to add a phone number or extension to the voice portal, if you haven't done so already. This functionality is not currently supported in the WebEx Calling offering. deleted and cant be recovered. . Before assigning the Receptionist Client to a user, the license must be added to your organization from Control Hub. Once set, callers will not be able to leave a message, which means your mailbox doesn't fill up while you're out. Just as a workaround.. 2) If you specify a mal address as external storage for VM messages, they'll be emailed as wave attachments. To learn how to modify this feature and other Calling Permissions features go here. However, you can forward Hunt Group calls to the voicemail of an assigned user, or a license can be assigned solely for the purpose of receiving voicemails from the Hunt Group. Choose a message and then listen to the message by right clicking and choosing Play voice message, or by selecting the Play icon. Then select Add, the number and ring pattern you would like to use. Here I am, the customer you were talking about. To learn more about the Business Continuity feature, go here. Select Locations in the Calling tile. Voicemail audio is sent in Waveform Audio File Format, `.wav`, format.Optionally, notifications can be sent to a mobile phone via text or email. From the customer view in https://admin.webex.com/, go to Services, and choose Calling > Features. You have users who only need a voicemail box. Voicemail audio is sent in Waveform Audio File Format, `.wav`, format.Optionally, notifications can be sent to a mobile phone via text or email. Did you ever figure this out? This option may be unavailable if voicemail forwarding is disabled. The Holiday Schedule uses the After Hours Auto Attendant greeting. For a complete list, including countries where calling services can be deployed but not sold, click here. If you are disabling, a pop-up appears asking you to confirm, click Okay. Under Additional Voicemail Settings, you can choose one or both of the following: If you select this option, make sure your voicemail greeting informs callers that pressing '0' will transfer them. In the side panel, under General Settings, you can edit the Phone Number and/or Extension and the Caller ID. 1. Configure Webex Calling; Configure SSO; Enable security features; Manage meetings site; Configure scheduling; Deploy hybrid services; Control Hub (Admin Portal) User stations can be shared with five end points. If youve set up the voicemail group for a specific work group or specific users, youll need to share the voicemail group enabled boolean All calls will be sent to voicemail. Click Voicemail Group and select the voicemail group to edit. Once you have completed all of your edits to the voicemail group, click Save. Check the Email a copy of message check box, and enter the email address to which the recording of all voicemails are sent. You have users who only need a voicemail box. On the Calling tile, select Location. Use the toggle to enable or disable this voicemail group service. Log in to the Calling Admin Portal and select Advanced Services. I need to configure a shared voicemail box using WebEx Calling. ), its possible to configure custom softkeys for MPP devices (press and hold an available softkey). If the voicemail group service is disabled, the additional settings don't appear. You can activate this feature by pressing the DND softkey on the device or turning the feature on/off within the Calling User Portal. At Voice Messaging menu, press * to reach the Voice Portal Main Menu. When a voicemail group is removed, all messages and related data are For more information on schedules, go here. Enter *33 plus the extension you wish to barge in on. When prompted, enter the voicemail group phone number or extension. Up to 10 Alternate Numbers. If you don't know your locations voice portal phone number, ask your administrator. You can then retrieve voice messages via Voicemail. From the Control Hub, select the Services tab. The custom greeting option allows you to upload an audio file or record a greeting using the recording function. number. Click Voicemail Group and find the voicemail group to delete from the list. For more information on how to access the Calling Admin Portal from Control Hub, read this guide. Powered by Smart Lynk a B-lynk Product. Greetings can be system generated or customized. It is also available on Hunt Groups. You can use any media recording application to record a greeting. I understand that Cisco is supposed to come out with Voicemail as a service sometime this month to satisfy this requirement. enabled boolean Calls will be sent to voicemail when busy. That way, when a new message is deposited to the shared mail box, users will see an MWI notification on their handset and can dial into the voicemail box without any issue. From Webex Settings, you can reset your voicemail PIN. The audio (WAV) file must meet the following requirements: 8 or 16 khz 8 or 16 bit mono u-law, A-law, or PCM Maximum file size of 2MB (or approximately 4 minutes of playback). This is equal to about 100 voicemail minutes or around 1000 pages of fax messages. The audio (WAV) file must meet the following requirements: Go here to learn how to upload your Auto Attendant greeting. This will allow calls to be answered in the event service is disrupted at the location. Click Call Settings. Click Unassign to confirm. The voicemail feature transfers callers to voicemail based on your settings. Enter the passcode for the voicemail group. When prompted, enter the voicemail group phone number or extension. If fax messaging is enabled for this voicemail group, you are prompted to disable fax message before unassigning the phone Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Caller ID First Name and Last Name Presented when calls are transferred or forwarded out of this voicemail group. You can create a shared voicemail or inbound fax box by creating a new voicemail group in Control Hub. Under Greetings, choose the message that is played when callers reach this voicemail. If fax messaging is enabled for this voicemail group, you are prompted to disable fax message before unassigning the phone This is done per user by adding the phone number to My Contacts. To learn more about programming your My Contacts list go here. Once you have completed all of your edits to the voicemail group, click Save. Thanks. For only voicemail service, a phone number is optional. For only voicemail service, a phone number is optional. With the voicemail group feature, you can set up new message notifications, choose where you want the messages stored, and customize the voicemail box greeting. The only possibility that I see is to create a generic user, send all calls to voicemail and have a copy emailed out to an AD distribution group. You can click Back to make any changes, or click Create to apply the settings to your new voicemail group. Then select the service you would like to configure. Calling services are available for sale via the Cisco Collaboration Flex Plan with select partners in a number of countries, world wide. Enter the new passcode, confirm the new passcode, and click Save. Dial your phone number/extension, and then: From your own phone: Enter the correct passcode to reach the Voice Messaging Main Menu. If youre using the voicemail group feature for fax service, a phone number is required. You can delete a previously created voicemail group. 1. Voicemail greetings are required to be formatted as CCITT u-Law 8,000 kHz, 8 bit mono .WAV file. In the side panel, under Voicemail Settings, select the arrow next to Voicemail to expand. Youd like to send the overflowed incoming calls from a call queue to a shared voicemail box. This feature allows you to record a new greeting without erasing your main voicemail message. Youd like to add a voicemail option to an auto attendant or hunt group. Auto Attendants are used to route calls to various destinations, employees within your company, specific groups of employees, voicemail, or other outside numbers. For more information on the Fax Messaging feature, go here. 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